Training, Reskilling, Recruiting: The Future of Work in the Age of Generative AI

Abstract This chapter examines the evolving landscape of workforce training and reskilling in response to the integration of Generative Artificial Intelligence (GenAI) in business processes. Employing a qualitative research design, the study draws insights from in-depth semi-structured interviews with a panel of experts, including human resources managers, headhunters, executives from training companies, and academia. The investigation centers on four key themes: (1) the emerging relationship between humans and GenAI; (2) workforce perceptions of GenAI; (3) the different training approaches adopted by companies; and (4) the skills required in the GenAI era. This chapter explores strategies used by organizations for upskilling – enhancing current competencies – and reskilling – acquiring entirely new skills, assessing whether these skills are developed in-house or sourced externally. Additionally, this chapter addresses how organizations communicate the necessity for adaptability, particularly in mitigating workforce concerns about AI-driven job displacement. The findings indicate that in-demand skills span technological proficiencies, cognitive, and interpersonal skills essential for maintaining competitiveness in the GenAI landscape. The study contributes to define the profile of the “worker of the future,” providing practical insights for professionals navigating the GenAI revolution.