Chatbots as decision aids: investigating reliance in Human-Chatbot collaboration vs. Human-Human collaboration

Chatbots have the potential to revolutionize the way we live and work, but what impact do they have on our decision-making? We investigated how people rely on advice from chatbots compared to advice from humans. We found that participants were more likely to follow the advice of a chatbot, with 64% compliance compared to 31% with a human. Our study also showed that participants were more engaged when working with a human assistant. These findings have important implications for the implementation of conversational agents in various settings.