Usability and University Library Web Site

In higher education, libraries help support their communities by acquiring, organizing, and providing information resources and services. Since high-technology evolves, a web site is also another approach many libraries use as a way to make their information resources and services available anytime anyplace as close as a click of the mouse (Norlin and Winters 2002: 1). However, with the same one click, if a created web site is not usable, will its owner still gain the expectable benefits from it? The answer tends to be, “No!” as “On the Internet, the competition is always just one click away, so if you frustrate users they’ll head somewhere else” (Krug 2000: 18).