Functions, Utilities and Limitations: A Scoping Study of Decision Support Algorithms in Social Work

Purpose This scoping study aims to provide an overview of the functions, utilities and limitations of applying “decision support algorithms” (DSAs) in different social work contexts. Method The study involves searching the Scopus and Web of Science databases, which results in the inclusion of 55 articles in the analysis. Results We find important differences in the functions, utilities and limitations of DSAs according to the choice of data, variables, technology and social work context. Discussion The reviewed literature indicates that social workers are rarely involved in developing DSAs. This seems to result in a limited innovation of DSAs that are capable of stimulating the reflection of social workers and thereby qualifying their decision-making process. Conclusion This study calls for further research on how to enhance interaction between social workers at the street level and system builders and managers at the system level in developing DSAs designed for reflection.