信息和通信技术
现象
移情
调解
心理学
知识管理
社会心理学
计算机科学
社会学
认识论
社会科学
哲学
万维网
标识
DOI:10.1007/s10551-022-05245-4
摘要
The research explores a novel phenomenon in which information and communication technology (ICT), which is originally designed for knowledge transferring, may result in employees' knowledge hiding due to increasing use intensity. Specifically, drawing upon the appraisal theory of empathy, we develop a moderated mediation model of empathy linking ICT use intensity and knowledge hiding. The hypothesized model is tested by conducting a scenario-based experimental study (Study 1, N = 194) and a multi-wave field study (Study 2, N = 350). Results show that ICT use intensity is positively related to employees' knowledge hiding through the mediating role of their empathy. Moreover, competitive goal interdependence strengthens the negative relationship between ICT use intensity and employees' empathy, and the indirect positive effect between ICT use intensity and employees' knowledge hiding. Overall, the research answers the questions of how and when ICT use intensity may influence employees' knowledge hiding. Finally, the theoretical and practical implications of the research findings are discussed.The online version contains supplementary material available at 10.1007/s10551-022-05245-4.
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