归属
心理学
组织公民行为
类型学
社会心理学
构造(python库)
人力资源管理
服务(商务)
单位(环理论)
应用心理学
组织承诺
营销
业务
知识管理
社会学
计算机科学
数学教育
程序设计语言
人类学
作者
Lisa H. Nishii,David P. Lepak,Benjamin Schneider
标识
DOI:10.1111/j.1744-6570.2008.00121.x
摘要
The construct of human resource (HR) attributions is introduced. We argue that the attributions that employees make about the reasons why management adopts the HR practices that it does have consequences for their attitudes and behaviors, and ultimately, unit performance. Drawing on the strategic HR literature, we propose a typology of 5 HR‐attribution dimensions. Utilizing data collected from a service firm, we show that employees make varying attributions for the same HR practices, and that these attributions are differentially associated with commitment and satisfaction. In turn, we show that these attitudes become shared within units and that they are related to unit‐level organizational citizenship behaviors and customer satisfaction. Findings and implications are discussed.
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